VULCANIS RECORDS

Terms & Conditions

Returns Policy • Shipping Policy • Privacy Policy • Revisions

01 - RETURNS

Returns, Refunds & Cancellations

ELIGIBILITY

RETURN WINDOW

14 days from delivery

Condition Required

Unplayed · Unopened · Original packaging · All inserts included

Return Postage

Buyer's responsibility (unless damaged or faulty)

Refund Timeline

5–7 business days after inspection

Items may be returned within 14 days of delivery, provided they are returned unplayed, in original packaging, and with all inserts intact. The cost of return postage is the responsibility of the buyer, unless the item was received damaged or faulty.

HOW TO INITIATE A RETURN

To begin the returns process, contact us at info@vulcanis-merch.com with your order number and reason for return. We will respond within 2 business days with return instructions.

REFUNID PROCESSING

Once your return is received and inspected, approved refunds are processed within 5–7 business days to your original payment method.

Original shipping costs are non-refundable unless the item was received damaged or incorrect.

02 - SHIPPING

Shipping & Delivery

ORDER PROCESSING

Orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next available business day.

DOMESTIC SHIPPING

Standard UK delivery takes 3–7 business days. A tracking confirmation will be sent once your order has been dispatched.

INTERNATIONAL SHIPPING

We ship worldwide. Delivery times vary by destination, typically 7–21 business days. Customers are responsible for any customs duties or import taxes levied by their country.

DAMAGED ITEMS

If your order arrives damaged, please photograph both the packaging and the item, then contact us within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost.

DELIVERY ESTIMATES

All stated delivery times are estimates as provided by our logistics partners and cannot be taken as a guarantee. Processing and shipping times may vary based on order volume and time of year.

03 - PRIVACY

Privacy Policy

DATA WE COLLECT

We collect personal information you provide when placing an order or contacting us — including your name, email address, shipping address, and payment details.

HOW WE USE YOUR DATA

Your data is used solely to fulfil orders, communicate about your purchases, and improve your shopping experience. We do not sell, rent, or trade your personal information to third parties.

Process and fulfil your orders
Send order confirmations and dispatch notifications
Respond to customer service enquiries
Improve our store and customer experience

THIRD PARTIES

We share data only with trusted service providers necessary to operate our store — such as payment processors and shipping carriers. All partners are contractually obligated to protect your information and use it only for the purpose it was shared.

YOUR RIGHTS

You have the right to access, correct, or request deletion of your personal data at any time. Contact us at info@vulcanis-merch.com. We comply with all applicable data protection regulations, including GDPR.

Our site uses cookies to enhance browsing and remember your preferences. You may disable cookies in your browser settings, though this may affect site functionality.

04 - REVISIONS

Policy Revisions

By placing an order with Vulcanis Records, you agree to these terms and conditions in full. We reserve the right to update or amend these terms at any time — any changes will be posted on this page with an updated date.

We recommend reviewing this page periodically. Continued use of the site following any changes constitutes your acceptance of the revised terms.

For any questions about these policies, please reach out to us directly at info@vulcanis-merch.com.